NetSupport Notify

The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to all users across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement.

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Product NetSupport NotifyNSN Logo
Type Desktop Alerting
Current Version 2.01
Platform Support    
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Brief Summary text

NetSupport Notify is a specially developed solution allowing instant and reliable delivery of notifications and alerts to Windows, Mac and Linux desktops from a Windows PC or Apple iOS device.

The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to all users across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement.

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NetSupport Notify is a specially developed solution allowing instant and reliable delivery of notifications and alerts to Windows, Mac and Linux desktops from a Windows PC or Apple iOS device.

Instant Messaging, e-mail, internal Intranets and RSS feeds are all passive forms of communication that rely solely on the user to look for and read information...when they choose. NetSupport Notify delivers the information instantly and ensures the user's attention is gained. It is impractical and costly to attempt to contact all users by phone with news or alerts, e-mail does not ensure any level of immediacy and news feeds are only useful if users are actively looking for information. NetSupport Notify offers the only direct, instant-contact, mass communication method....offering instant delivery to all or specific groups of users.

The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to all users across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement.

Unlike typical LAN-based messaging solutions, NetSupport Notify provides a dedicated local notification gateway(s) that allows seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true mass notification system.

Key feature highlights when sending notifications from a Windows PC:

  • Send alerts and notifications to any Windows, Mac and Linux desktop from a Windows PC operator console.
  • Prioritise messages and alerts with clear and concise message types.
  • Support for clickable URLs in alerts.
  • Customise alert and font colours and include organisation logo in all notifications.
  • Include custom audio alerts and supporting sounds with each notification.
  • Flexible Delivery Options - display for XX seconds, require user confirm, Auto Close after XX seconds and so on.
  • Supports unlimited number of connected user desktops.
  • Central audit log and detailed reporting of all messages sent, received and acknowledged.
  • Specify the length of time that notifications are stored and accessible for reporting.
  • View full Alert History, view and amend current scheduled Alerts and export delivery results.
  • Schedule routine alerts to run weekly, daily or at fixed times or dates.
  • Unique security codes – limiting access to only authorised Agents and Consoles.
  • Send alerts directly from a web browser via the browser-based notification template.
  • Integrate within existing systems via the supplied browser-based notification template and COM object.
  • Send targeted alerts dynamically to selected departments or all computers.
  • Agent configuration can be centrally managed via Active Directory (AD) policies or similar.
  • Control ability to send alerts by Active Directory (AD) policy.
  • Support for Terminal Server / Citrix clients.
  • Notification Gateway component included as standard for seamless and secure delivery of messages.
  • Send alerts to one or multiple Notification Gateways simultaneously.
  • The same message can be sent to multiple sites, each carrying different local branding.
  • Notification gateway redundancy support, allowing multiple gateways to be installed.
  • Utilise the Notification Gateway for existing NetSupport Manager clients.
  • No need for router changes or support for broadcast UDP.
  • Easy to install with MSI installer or by utilising supplied deployment utility or Active Directory.
  • Available in a range of localised languages.

Web Interface
In addition to the installed desktop notification console shown above, alerts and notifications can also be sent via the supplied web component. Once installed centrally, authorised users can initiate notifications directly through their web browser.

NetSupport Notify also provides an interface for integration with existing systems.

Notification Server
NetSupport Notify is based around its unique Notification Server technology. Installed on any Windows 2000 Server/Desktop or later, the Notification Server manages connections to all desktop agents and ensures immediate delivery of all alerts. NetSupport Notify also includes redundancy, allowing multiple Notification Servers to be implemented and ensuring if that one is unavailable at any time, agent connections will automatically switch to the next available server. You can use as many notification servers as you want and they are included for free in the standard licence cost.

The Notification Server also controls all agent and console connections and authenticates these against unique user defined accounts and security keys, ensuring the system is only used by authorised staff. Use of NetSupport Notify can also be controlled via Active Directory policies.

NetSupport Notify Mobile Console for iOS
The NetSupport Notify Mobile Console for iOS gives you the freedom to communicate with your Windows, Mac and Linux desktop users on the move from an iPad, iPod or iPhone.

Free to download from iTunes, the new Mobile Console allows you to send instant alerts and notifications to existing NetSupport Notify users via your established Notification Gateway(s)/Servers.

Key features when sending a notification from an Apple iOS device:

  • Send alerts and notifications to Windows, Mac and Linux desktops from any Apple iOS device.
  • Prioritise messages and alerts with clear and concise message types.
  • Support for clickable URLs in alerts.
  • Flexible Delivery Options - display for XX seconds, require user confirm, Auto Close after XX seconds and so on.
  • Supports unlimited number of connected user desktops.
  • View full Alert History (iPad only).
  • Unique security codes – limiting access to only authorised Agents and Consoles.
  • Send targeted alerts dynamically to selected departments or all computers.
  • Send alerts to one or multiple Notification Gateways simultaneously.
  • Available in a range of localised languages.
   

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