NetSupport DNA

NetSupport DNA is a complete modular solution that delivers Hardware and Software inventory and Licence Management. It features detailed and fully customisable Alerting, Application and Internet Metering / Usage Control and both push and pull Software Distribution over a LAN or WAN. NetSupport DNA now also provides an integrated communication gateway allowing secure interaction with your assets, anywhere, over the internet without the need for a VPN or changes to your existing network.

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Product NetSupport DNA
Type Asset Management Software
Current Version 3.1
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Brief Summary text

NetSupport DNA is a complete modular solution that delivers Hardware and Software inventory and Licence Management. It features detailed and fully customisable Alerting, Application and Internet Metering / Usage Control and both push and pull Software Distribution over a LAN or WAN. NetSupport DNA now also provides an integrated communication gateway allowing secure interaction with your assets, anywhere, over the internet without the need for a VPN or changes to your existing network or firewall configuration.

With a new Energy Monitoring component helping to highlight areas of potential energy wastage across an organisation’s computers, full AD integration, optional ITIL-based ServiceDesk and market leading Remote Control, there has never been a better time to see how NetSupport DNA can save you money and time.

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NetSupport DNA is a complete modular solution that delivers Hardware and Software inventory and Licence Management. It features detailed and fully customisable Alerting, Application and Internet Metering / Usage Control and both push and pull Software Distribution over a LAN or WAN. NetSupport DNA now also provides an integrated communication gateway allowing secure interaction with your assets, anywhere, over the internet without the need for a VPN or changes to your existing network or firewall configuration.

With a new Energy Monitoring component helping to highlight areas of potential energy wastage across an organisation’s computers, full AD integration, optional ITIL-based ServiceDesk and market leading Remote Control, there has never been a better time to see how NetSupport DNA can save you money and time.

With NetSupport DNA You Get The Full Picture

What sets NetSupport DNA apart is its ability to report on your assets no matter where they are, going beyond just a local or wide area network. NetSupport’s Internet Gateway technology provides a stable and secure method for tracking assets that may ordinarily be ‘hidden’ on a remote network or behind firewalls.

NetSupport DNA integrates with Active Directory enabling you to configure the PC’s and Users within the DNA Console to mirror their relative position within the Active Directory Container structure. Changes made within the AD structure are automatically reflected within DNA. User Information can also be retrieved from Active Directory.

Key features include:

INVENTORY

IT Asset Management and Hardware Inventory

NetSupport DNA provides one of the most comprehensive and detailed Hardware Inventory modules available on the market today.

A wealth of information for specific PCs is provided ranging from CPU and BIOS types to memory, memory slots used and those available for future expansion. Information is presented either for a specific PC or for departments summarised by category, such as by Operating System, CPU, Video Card or Memory.

  • Inventory reports are displayed either for a single PC, a selected Department, condition based "Dynamic Group" or for the Company.
  • Hardware Inventory updates can be configured to run at different time intervals. Specific settings can be applied for the Company or for separate departments. The DNA Operator is able to run a quick Inventory update at any time.
  • Ensuring the most accurate information is always available, DNA provides the option to add details of associated items manually, such as a PDA or Mobile Phone, and provides a standalone Inventory scan of a non-networked PC which can be added to the DNA database.
  • For use in conjunction with the NetSupport DNA Asset Management suite, the NetSupport DNA Mobile Console App can be downloaded for free from the Google Play or the Apple iTunes stores.

Software Asset Management and Inventory

NetSupport DNA helps organisations manage license compliance and reduce software overspend by accurately reporting installed software and proactively identifying PC’s with software that has no or low usage.

Featuring a detailed summary of all installed programs and applications detected on each PC, NetSupport DNA displays this information for either a selected PC, a department or custom group. Full support for recording, tracking and the management of software licences and maintenance contracts is included.

Recognising that often there are many different versions of a common application in use, DNA provides the ability to create customised Application Groups, where all such versions are grouped together for more effective reporting.

  • Inventory reports are displayed either for a single PC, Department, Dynamic Group or for the overall Company.
  • Software Inventory reports both Programs installed ( e.g MS Office Professional) and Applications installed ( e.g MS Word, Excel etc)
  • NetSupport DNA also provides a File Scan option whereby specified file types can be located on PC’s. This could be used to ensure documents are not being stored locally and missing company backup routines or to enforce the companies policy on the misuse of copyrighted digital materials such as music and video files.

History 
Effective Asset Management not only relates to knowing what assets are currently located on the network but also to being able to identify historical changes.

The History option enables you to track all changes to a PC Hardware and Software.

The History component provides a full chronological summary of all activities recorded by NetSupport DNA for all of the primary inventory based components. These include:-

Hardware History - full summary by PC and Hardware item detailing previous and current inventory data and all changes detected for a given period. If a PCs performance has deteriorated, using the Hardware history an Operator can identify in seconds any changes to the specific PC that occurred previously.
Software History - a full summary for all PCs of programs and applications installed, removed and updated for a given period. Quickly identify which new applications have been installed on a users PC, and review those that have been uninstalled over a given period.
User History - a full summary of all changes made to both standard and custom user details within DNA. Identify changes to user contact details ormaintenance agreements in force.
Alert History - a full summary of all Alerts triggered for a given period. With support notes on the resulting resolution and assigned DNA Operator details.

All Historical information stored within NetSupport DNA can be archived and exported for storage and future use on a component-by-component basis.

System and PC Alerting

System Alerts 
Identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for:

  • New PCs Added.
  • Changes in key Hardware Inventory (i.e. Memory / CPU changed on a PC, New Monitor installed).
  • Application installation or removal.
  • Application licensing warnings (i.e. total copies of Acrobat installed now exceeds company license limit).
  • Changes to user details.
  • Internet and Application Metering behaviour (access to restricted sites or applications attempted).
  • Software Distribution delivery alerts (delivery fail, or advertised package used).

System Alerts also includes an additional category for "Console Alerts" which refer to any changes in conditions not related to a specific PC, for example when a PC is removed / deleted or a change is made to an operators rights or configuration.

PC Alerts
Identify real-time changes or conditions that occur on a specific PC, including alerts for:

  • CPU or Network utilisation alerts (i.e. CPU utilisation exceeds 90% for X mins).
  • Process alerts.
  • Disk space alerts (i.e. Free Disk space below X Gb or Y %).
  • Application and Services Start / Stop alerts (i.e. Alert if AntiVirus service is stopped).
  • File size change alerts.
  • Print spooler alerts (number of outstanding jobs).
  • Security alerts - failed login attempts.
  • Security alerts - USB device activation alerts (i.e. a memory stick is installed).
  • Security alerts - New drive mappings alert.
  • Security alerts - CD / DVD disk insertion alert.
  • Windows systems event logs - Alert based on new entries posted in the windows event log for either application, security or system categories.
  • Alerts can be configured to trigger based on their recorded status of Error, Warning, Information, Audit Success, Audit Failure or All.

PC alerts can also be grouped into user-defined profiles (i.e. server alerts, desktop alerts) to allow for easy allocation to enterprise systems. All alerts can be assigned on either an enterprise or departmental basis with variable priority levels. Alert notifications can be directed to specified email recipients and/or active console users (on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition outstanding alerts are identified against matching PCs on the main company hierarchy tree view.

Once Alerts have been identified, suitable action notes are added by the Console Operator and the Alert is subsequently closed and a full history of all PC alerts is then accessible from the History component.

ENERGY MONITOR

NetSupport DNA features as standard an "energy monitor" component that provides a simple and concise high-level summary of potential energy wastage across an organisation by computer systems that are left powered on out of business hours.

Once implemented, department heads or management can view the rate of energy usage by computers across the organisation, see where “out of hours” usage is highest and identify if this is a result of diligent staff working late or simply systems that have been left switched on overnight.

METERING

Application Metering 
Knowing how frequently a specific application is being used, will allow for both effective control of software budgets and a realistic prediction of future software renewals and investments.

NetSupport DNA offers an Application Metering component which reports all applications used on each Windows PC, detailing the time the application was both started and finished and the actual time it was active and in use. Additionally, when the data is viewed at "department" level, summaries by frequency of use or by duration are shown.

Application usage can also be restricted by time of day, for all or selected users or departments. Application control can be used to ensure usage of a selected application does not exceed current license levels and can be used as a security measure to control where key applications can be run and at what times of day.

Application Metering enables the business to perform the following critical functions:

  • Monitor and report current license usage levels for all installed programs and applications.
  • Improve management effectiveness by controlling and restricting application usage throughout the enterprise.
  • To ensure that application usage complies with corporate policy.
  • Lists of Approved and Restricted applications together with times when restrictions apply, can be created and enforced by the Operator.
  • Analysis and reporting by Computer or by Logged On User.

Internet Metering 
Similar to Application Metering, NetSupport DNA provides a detailed summary of Internet activity on each Windows PC, allowing for effective monitoring of Internet activity across the enterprise.

Internet Usage can also be controlled, allowing for access to all websites, only websites that have been marked as approved or all websites except those identified as excluded. Access to websites can also be controlled by time of day, perhaps only allowing access to Social Networking or Sports News sites before 9 a.m, over lunchtime and again after 5pm

Reporting:

  • Start and Finish time of each URL visited.
  • Active time spent viewing each page on a website.
  • Quick URL link for easy review of all reported URL's.
  • information reported by PC, Department, a Dynamic Group or the Company.
  • Analysis and Reporting available by either PC or Logged On User.

Internet Restrictions:

  • To ensure that Internet usage complies with corporate standards, lists of Approved and Restricted URL's and/or sub URL’s together with "apply" time frames for when restrictions apply, can be created and enforced by the Operator.
  • Use the "Filter" option and enter a keyword used to identify a website or a generic theme of sites to be Approved or Restricted.
  • Internet usage restrictions by time of day across an enterprise..
  • Internet activity information can be ignored if active for less than a configurable time period (i.e 30 seconds).

Metering records are print optimised and available in multiple pre-defined formats.

SOFTWARE DISTRIBUTION

NetSupport DNA provides a multi-delivery option for Software Distribution. 
DNA can process the software it distributes to target machines in two ways: firstly, an operator can apply parameters to a collection of files or folders which can then be actioned on delivery; or secondly they can script and record the user prompts that will appear during an installation, which bypasses the need for operator intervention.

Once created, the application package can be automatically "Pushed" to the target PCs for deployment or alternatively "Published" centrally on the DNA server. Once published, a user can check to see which applications are available for their PC, based on their departmental membership and install these on demand.

However, when initiating large-scale deployments, the need to minimise network traffic congestion becomes a priority. In this case, NetSupport DNA allows a Client PC, ideally local to the target machines, to be nominated as a "Distribution Warehouse". When the package is deployed, rather than distributing the package individually to each PC, it delivers the package directly to the "Warehouse" Client which then takes over and distributes it to the target PCs on its local LAN segment.

Schedule

When operating across a range of locations and networks, the timing of any major package deployment is critical as this may result in a detrimental effect on other critical applications and services, in terms of performance degradation. To reduce this threat, NetSupport DNA offers a "Scheduling" facility, whereby a specific date and time can be scheduled by an Operator for initiating the package deployment - usually out of core office hours when network traffic is at its lowest.

To further simplify the package deployment process, NetSupport DNA includes an "Application Packager", designed for situations where the application to be rolled out does not include its own silent install routine. The Packager enables the operator to record and playback a 3rd party installer, including all the necessary keystrokes and movements. These are stored in a script that is then replayed back at the Client PC without the need for user intervention.

REMOTE CONTROL

To ensure that critical IT infrastructure is available when needed most, NetSupport DNA offers 2 types of PC Remote Control providing differing levels of remote user support.

DNA Remote Control offers advanced functionality for the effective management of remote workstations. Watch, Share or Control the screen, mouse and keyboard of target PCs irrespective of OS and network protocol. Includes full message and text chat facilities, comprehensive security, multi-Platform Support and desktop integration.

For a more powerful remote control solution, NetSupport Manager (NSM) is offered as an extra module. Together with the above, NSM offers File Transfer and File Distribution, Scripting and Scheduling, the Gateway (connecting to PCs located behind firewalls) and Scan, for the monitoring of multiple remote workstation screens.

REPORTING

User Details: Locate and Manage your Users 
NetSupport DNA provides a range of features to locate and Manage PCs and Users within a networked environment. Not only does DNA store key user data (Name, Telephone etc.) but it also provides detailed storage of supporting Asset, Lease and Maintenance data. In addition DNA provides the customer with the ability to customise the data to be gathered and collated from each user.

DNA also provides the mechanism to create Dynamic groups, these are added to the main Company Tree view and can contain PCs from any number of departments. A typical group might be "all PCs with Windows XP and more than 256Mb of Ram".

Other supporting Tools include Connection Statistics, Find User, Chat, Message and a powerful Data Query Tool. DNA also keeps a history of changes to the data entered in User Data. Changes to Custom User Details are recorded including the following fields: Employee Number, Location, Asset Tag and Owner.

On Screen and Print optimised Reporting

NetSupport DNA offers two “styles” of reporting. On-screen reports are provided with supporting bar and pie charts and drill down capabilities
on all key summary data. In addition, Print Optimised reports are provided, powered by a Crystal Report engine that offers a full set of management reports. All reports include the option to print or export to PDF, DOC and XLS.

Custom Reporting

The DNA Query Tool provides users with an easy interface for defining limitless custom reports. Pick and choose from the vast array of data fields held in the DNA database, apply totals and appropriate formatting.

Once created, these reports (Queries) can be assigned to specific components within the DNA console, such as the Hardware Inventory or User Details components and are then available to all operators in a single click from within the main console view.

NetSupport DNA Mobile Console

Manage your IT assets on the move with the NetSupport DNA Mobile Console 
Improve productivity, reduce visit times and minimise disruption to your customers with the NetSupport DNA Mobile Console - delivering real-time asset information direct to mobile devices, ensuring your IT team and field engineers have the data they need to make informed ‘on-site’ decisions.

Compatible with Android phones and tablets, BlackBerry PlayBook, iPhone, iPad and iPod Touch, the Mobile Console connects with your central DNA Inventory giving you access to accurate, up-to-the-minute asset data wherever you are.

Instantly find the required machine from the displayed list, by machine name or asset tag, and call up a current Hardware Inventory, view historical Hardware and Software changes and identify real-time system and PC alerts.

The NetSupport DNA Mobile Console App can be downloaded for free from the Google Play Store or the Apple iTunes App store and is for use in conjunction with the NetSupport DNA Asset Management suite.

NetSupport ServiceDesk (Optional)
Available to purchase as either a standalone solution or as part of the full NetSupport DNA Asset Management suite, NetSupport ServiceDesk helps you effortlessly track, organise, manage and answer the toughest desktop support challenges.

Web-based and fully compliant with the mandatory ITIL best-practice standards, NetSupport ServiceDesk provides your support team with the tools needed to manage customer expectations and minimise the amount of system downtime.
   

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